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The STPP Team

Niki Glen & Caroline Ungersbock

NIKI GLEN is the co-founder of the Sustainable Tourism Partnership Programme. Her key area of speciality is setting up and running mass scale projects and programmes focused on tourism and sustainability. She currently also fulfills the role of General Manager of the N3 Gateway Tourism Association – one of the largest associations in South Africa.

She is the editor of an annual handbook on Sustainable Tourism, she is the International Labour Organisation trainer on their SCORE programme for tourism as well as an SMME business development support for SEED. She facilitates the annual Alive2Green Responsible Tourism Dialogue as part of Sustainability Week and she facilitate the First Annual Sustainable Tourism Conference for RETOSA in 2016.

Niki previously served on the Curriculum Review Committee of the University of Johannesburg and the board of the N12 Treasure Route Association. She has completed her PhD (currently under examination) in Sustainable Tourism. She is regular public speaker and facilitator and guest lecturer

Niki started her career as a Civil and Structural Engineer. After completing her MBA (Cum Laude) in 2000, she became a project and programme manager for international companies, including ABSA, Barclays, Standard Bank and Liberty Life, running mass scale programmes stretching over 11 African Countries. Her interests in sustainability, environmental best practice and social preservation led her to leave an 18 year corporate career to pursue sustainability in tourism. After consulting for Green Leaf Environmental Standard and completing Travelife training, she co-founded the ground-breaking Sustainable Tourism Partnership Programme. The programme facilitates partnerships across the entire tourism supply chain, using smaller tourism businesses as catalyst for localised economic development. In addition, it aids communities to become productive tourism supply chain members, thus stimulating jobs, local economic development and poverty alleviation.

CAROLINE UNGERSBOCK is the Chair and co-founder of the Sustainable Tourism Partnership Programme.  Caroline’s focus is to drive change across the tourism industry thus making it more sustainable. Caroline is deeply entrenched in tourism and is currently a member of various committees, forums and boards in tourism, including a member of the TC228 Committee, Board Member of FEDHASA inland and Chair of Service Excellence in Tourism.  Caroline has recently been appointed Chairperson of the Sustainable committee for the Regional Tourism Organisation of Southern Africa (RETOSA).  She previously held positions as president of the National Accommodation Association of South Africa (NAA-SA), Director and Board Member of the Tourism Business Council of South Africa (TBCSA), member of the FEDHASA Large Hotel Group Committee, Chair Person of the National Tourism Sector Strategy – Tourism Growth and Development and member of the Tourism Grading Council of South Africa (TGCSA) Awards Committee.  Caroline regularly presents training for the STPP on Sustainable Tourism Awareness and Staff Green Training.  She is a regular guest speaker and presenter at conferences and other industry events.

She has been instrumental in many changes at regulatory level to create an enabling environment for sustainable tourism and represents sustainable tourism issues at the parliamentary portfolio committee on a regular basis.   Caroline is passionate about sustainable tourism and is seen in the industry as a leader in driving awareness and implementation among small business. Caroline has helped the small tourism sector to move forward and to being recognised as a significant economic contributor with the potential of leading sustainability in tourism

TIM SCHOLTZ is an executive with a diverse range of expertise in strategy execution, general management, digital marketing, creating synergy and financial sustainability. Tim is also experienced in implementing corporate governance guidelines, formulating risk management structures, process and cost optimization. He started his career in financial management and internal auditing, but more recently working in both the public and private sector as a senior executive responsible for operational efficiencies and strategy execution. Tim is the founder / CEO of KTMC Management Services (Pty) Ltd which provides consulting services, specializing in improving both the top and bottom line of organizations and using a team of specialist to assist in implementing cost optimization processes with leaner cost drivers. Team capabilities include Marketing ( both digital & traditional), ICT, Coaching, Training, Finance and Human Capital. Tim has experience within the travel and tourism, service, and previously held positions as COO for South African Tourism as well as various portfolios in Franklin Covey, Nelson Mandela Foundation, NBI/Business Trust and Arthur Andersen.