The STPP Team

Niki Glen & Caroline Ungersbock

NIKI GLEN is the co-founder and Programme Director of the Sustainable Tourism Partnership.

Niki started her career as a Civil and Structural Engineer. After completing her MBA in 2000, she became a programme Manager for international companies, including Absa, Barclays, Standard Bank and Liberty Life, running mass scale programmes stretching over 11 African Countries . Her interest has always been in sustainability and environmental and social preservation.  She left her  18 year corporate career to pursue sustainability in tourism and business.  After consulting for Green Leaf Environmental Standard and completing Travelife training, she joined forces with the Caroline Ungersbock from the NAA-SA in early 2012 to establish the ground breaking programme, which has received many accolades in it short period of existence, including support from industry and government and achieving runner up in the Eskom ETA awards (Awareness).  Niki is also studying to attain her Doctorate in Environmental Management and Responsible Tourism.  Niki’s passion for finding solutions has taken her to develop the core of the Sustainable Tourism Partnership Programme.

CAROLINE UNGERSBOCK is a previous President of the National Accommodation Association of South Africa, and member of The Tourism Technical Committee  SABS (for Responsible Tourism Standard  SANS 1162:2011  launched on 12 September 2011 and Service Excellence in Tourism SANS 1195:2012 launched on 28 March 2012); past FEDHASA Large Hotel Group Committee; TGCSA – Tourism Grading Council of South Africa – Awards Committee; Excellence Forum – National Department of Tourism; Tourism Growth and Development (Chair) – NTSS – National Tourism Sector Strategy – includes Responsible Tourism and Service Excellence; CEO’S Forum, Board Member  and Director – TBCSA – Tourism Business Council of South Africa.

Caroline is an entrepreneur and owner of several businesses, including a construction company (focused on green developments), a telecommunications company and guest house owner. She is passionate about sustainable tourism and is seen in the industry as a leader in driving awareness and implementation amongst the Smaller Accommodation Establishments in South Africa. Caroline is a co-founder of the Non-Profit Organisation, the Sustainable Tourism Partnership Programme, the focus of which is to drive change across the entire industry thus making it more sustainable.

ADV LOUIS NEL studied at the universities of Stellenbosch, UCT, Wits, Tulane (New Orleans, USA) and London. He holds the degrees B. Comm, Ll.B and Ll.M, completed the Wits EDP and Executive Negotiator Courses, holds diplomas in Marketing and Industrial Relations and is an admitted attorney and advocate.

After 15 years with Rennies he set up his own consultancy in 1997 focusing on travel & tourism as well as the Small, Micro & Medium Enterprise (’SMME’) market. Advocate Louis Nel is a regular contributor to Travel News Weekly, TravelInfo, BTN, Tattler, Tourism Update, TIR, TIR 360 Galileo eNews, Field News, Automobil, Anytime, Career Success, Entrepreneur, Status Quo & JFM Transport Facilities Hospitality Marketplace, The Event and conducts regular countrywide roadshows. He has appeared on a number of Now Media webinars & on national television (‘Your Own Business’+ ‘Right & recourse’ + ‘Agri TV’), Kyknet: Landbousake as well as 702 ‘Talk Radio’ and Radio Jakaranda. He has furthermore presented papers at the International Federation for Travel Advocates’ conferences in Monte Carlo & Malta, as well as annually at conferences held by BNI, IIB, ABTA, ACTE, ASATA, SATSA, SAACI, HWTSA, Sure Travel, SATC, SITE, CMP and Travel Counsellors and monthly at the Wanderers Club covering an array of topics.

He offers the travel & tourism industry & SMME market the following an intimate (30 YEAR!) knowledge thereof, regular talks at various forums and works closely with the various travel consortia.

TIM SCHOLTZ is an executive with a diverse range of expertise in strategy execution, general management, digital marketing, creating synergy and financial sustainability. Tim is also experienced in implementing corporate governance guidelines, formulating risk management structures, process and cost optimization. He started his career in financial management and internal auditing, but more recently working in both the public and private sector as a senior executive responsible for operational efficiencies and strategy execution. Tim is the founder / CEO of KTMC Management Services (Pty) Ltd which provides consulting services, specializing in improving both the top and bottom line of organizations and using a team of specialist to assist in implementing cost optimization processes with leaner cost drivers. Team capabilities include Marketing ( both digital & traditional), ICT, Coaching, Training, Finance and Human Capital. Tim has experience within the travel and tourism, service, and previously held positions as COO for South African Tourism as well as various portfolios in Franklin Covey, Nelson Mandela Foundation, NBI/Business Trust and Arthur Andersen.

HEIDI VAN DER WATT (registration as director in progress) specialises in regional and local economic development, socio-economic assessments and responsible tourism.  Heidi is a qualified town and regional planner, and has worked in the economic and spatial development arena for 20 years.  Her project experience spans local economic development strategies, market assessments, feasibility studies, business planning, tourism sector strategies, and programme monitoring and evaluation and she has worked extensively in the Western Cape, Northern Cape, Eastern Cape, KwaZulu Natal, Gauteng and North West Province. Internationally, she has worked in Swaziland, Botswana, Lesotho, Mozambique, Seychelles, Nigeria, Gabon, Cameroon, Russia, Tanzania and India.

Heidi is intricately involved in Responsible Tourism Development in South Africa, and has participates as a speaker or facilitator in a number of international conferences.  She is a chair and member of the of the  Tourism Sector Working Group of the African Union’s African Eco labelling Mechanism (AEM), a member of the  SABS Technical Committee (TC 228) for Tourism, a member of the South African National Accreditation System (SANAS) Working Group on Responsible Tourism, a member of the  SABS Working Group on Responsible Tourism, a consultant  on the National Responsible Tourism Strategy for the National Department of Tourism (2012) and for the National Minimum  Standard for Responsible Tourism (2009) and works closely with the a City of Cape Town  on Responsible Tourism Development. She has further developed a Training programme in Responsible Tourism Management for Western Cape tourism officials and officer, funded by the Global Opportunities fund of the UK Foreign and Commonwealth Office (2006/7), was involved with the development of a Responsible Tourism  Strategy for South African National Parks (2009), Responsible Tourism Policy and Campaign Action Plan for the City of Cape Town (2008/10) and the Development and implementation of national Training Programme in Responsible Tourism Planning for Provincial and Municipal Officials on behalf the Development Bank of Southern Africa and the Tourism Education and Training Authority (THETA) – (2004 – 2005). She is also the editor of the Responsible Tourism Planning Handbook launched by Gauteng Tourism in 2002.